Frequently Asked Questions

1. Why do I need to buy a new map update?
2. How often are new map updates released?
3. Is my Map CD/DVD compatible with other vehicles or navigation systems?
4. The map that I was supplied does not contain a road that I know exists.
5. What delivery method is used for my map and how long does it take?
6. Do I have to pay for shipping and handling charges?
7. Do I have to pay local taxes?
8. How secure are my payment details?
9. How do I obtain technical advice about my Navigation System?
10. How do I obtain technical advice about my Jaguar navigation system maps?
11. What do I do if I wish to return the map that I have purchased?
12. Am I able to purchase a European map for my North American car?
13. How can I purchase a replacement map?
14. My Jaguar model and year does not appear to have a disc available, why is this?

1. Why do I need to buy a new map update?

The road network is constantly changing which is why HERE maps are updated, approximately once a year. Each new map update includes a wealth of information including new and updated road networks and thousands of Points of Interest - from petrol stations to airports and from casinos to wineries. With a new map release you can be comfortable that you have the latest information available for your Jaguar Navigation System, providing you with a better travel experience whether on business or leisure.

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2. How often are new map updates released?

Updates are available, approximately once a year. Contact us if you want to be kept informed when your new map update is released.
Contact us

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3. Is my Map CD/DVD compatible with other vehicles or navigation systems?

Navigation systems operate on proprietary format software meaning that the map CD or DVD that is in your navigation system will only be able to be to be read by that system. This will also be the case for the map updates, hence why we provide a drop down menu system on-line to identify your vehicle model and model year. This ensures that you are supplied with exactly the correct map for your Jaguar Navigation System.

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4. The map that I was supplied does not contain a road that I know exists.

We make every effort to provide maps that are an accurate, up-to-date reflection of your world. Our teams of geographic analysts use highly advanced technology to continually collect and verify changes to thousands of the world's roads, providing the map on your device or system is fresh, accurate and highly detailed. If your navigation system map displays a discrepancy, please use Map Creator to notify us.

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5. What delivery method is used for my map and how long does it take?

All HERE maps are delivered by couriers with tracking services. We offer ground, 2-day and overnight service*. United States Ground shipping delivers also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.
*Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time.

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6. Do I have to pay for shipping and handling charges?

Shipping and handling charges are an additional charge to the cost of the map and are dependent on where you require your map to be delivered. The charges will be displayed clearly as you order your map. The shipping and handling prices are as follows: Canada US $29.95, United States 2 day US $9.95, United States Overnight US $19.95.

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7. Do I have to pay local taxes?

Yes, we will display local taxes as you order your map.

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8. How secure are my payment details?

To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information.

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9. How do I obtain technical advice about my Navigation System?

Please visit your local dealer who will be able to provide further support. To find your nearest dealer visit www.jaguar.com.

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10. How do I obtain technical advice about my Jaguar navigation system maps?

You can contact us by email to obtain support advice on your Jaguar HERE map updates.
Contact Us

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11. What do I do if I wish to return the map that I have purchased?

For information on how to return a map, please click on terms and conditions of purchase.

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12. Am I able to purchase a European map for my North American car?

No, the European maps are formatted for the European Navigation Systems, which are different systems to those fitted in North American cars.

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13. How can I purchase a replacement map?

Replacement CD or DVD maps are only available for the latest model year. If you have lost or damaged your map and wish to purchase a replacement, the latest map version for your Navigation System is available on this website.

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14. My Jaguar model and year does not appear to have a disc available, why is this?

This site supports the current range of Jaguar vehicles. Please consult your Jaguar dealer for supply and availability if your Jaguar map does not appear on this site.

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If you can't find the answer to your question, you can contact us by email.
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