FREQUENTLY ASKED QUESTIONS

1. I know where I am going. Why do I need a navigation system?
2. What are the advantages of NISSAN in-dash navigation system?
3. What are the benefits of navigation?
4. Who provides the map data?
5. Why do I need to buy a new map update?
6. How often are new map updates or map products released?
7. The map / navigation system that I purchased does not contain a road that I know it exists and I am certain I have the most recent map update available. What can I do?
8. My navigation system does not always display what I know is the shortest/fastest route?
9. Why can´t I find my destination address?
10. I want to travel in Europe, what is the map coverage of NISSAN’s navigation system?
11. Who are HERE and where can I access more information on them?
12. How do I unlock and activate the Europe Speed Camera Alert product?
13. How do I find my device ID?
14. How often will the a new version of the Europe Speed Camera Alert product become available and can I be informed when it is?
15. What car models are able to buy the Europe Speed Camera Alert?
16. How can I tell if I have a NISSAN "Connect" Navigation System?
17. What countries are available on the product?
18. What happens if I cannot get my product to work on my system?
19. What is the NISSAN Connect PC Tool application and why do I need it?
20. Why do I need to install a "PC tool" to run the camera alert product on my navigation system?
21. How does the PC tool work and what do I need to do to upload the camera alert product onto my navigation system?
22. Who can I contact to get personal assistance?


1. I know where I am going. Why do I need a navigation system?
GPS navigation helps you find the most efficient routes to your destinations, saving you time, fuel and money. Your NISSAN navigation system gives you more than just directions from A to B, it helps you to find the things you need, the nearest car park, hotel, petrol station or restaurant. With the added benefits of traffic information, it will also offer an alternative route when your usual route is congested. And for peace of mind, it can pinpoint your exact location should you need roadside assistance.
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2. What are the advantages of NISSAN in-dash navigation system?
The NISSAN navigation system is designed to meet safety regulations and automotive specifications. The unit links into the vehicle electronics – such as the speed sensor and gyro sensor – to provide dead reckoning when the GPS signal is lost thus keeping you on track. The screen size and quality is optimized for viewing and is also ergonomically positioned on the dashboard to ensure minimal driver distraction. Combined with all other multimedia functions, in-dash navigation enables a more comfortable driving experience.
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3. What are the benefits of navigation?
Studies have shown that vehicles with navigation systems use 12% less fuel than those without, saving you €425 annually. By taking more efficient routes, drivers with up-to-date navigation systems reduce their carbon dioxide emissions by an average of 21%*
*HERE Navigation Benefits Study (2009)
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4. Who provides the map data?
NISSAN uses HERE as their provider as they are the world leader in premium- quality digital map data and content. The HERE map is built on the roads of the world by over 2,000 geographic analysts and produces a map that the world turns to 100 million times each day.
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5. Why do I need to buy a new map update?
Updating your navigation map re-energizes your NISSAN navigation system. Updated maps help your navigation system find the most efficient routes, saving time, money and fuel.
The world around us is constantly changing, but with regular map updates, you can trust your navigation system to keep you on track. NISSAN’s map provider HERE builds the data on the roads of the world to reflect the real world conditions. Geographic analysts drive millions of miles a year to make sure everything is up to date. With the latest NISSAN map you can obtain the best route, a reliable detour, the closest petrol station, the nearest hospital… whatever you need to travel confidently to your destination. You won’t have to worry about getting lost or stopping for directions. Updating your navigation system does not take much time and can save you hours. 
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6. How often are new map updates or map products released?
Updated maps are generally available once a year. To be informed when a new map product becomes available for your navigation system, ask your nearest dealer. .
Check for your nearest dealer at http://www.nissan-global.com/ (Select country Network).
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7. The map / navigation system that I purchased does not contain a road that I know it exists and I am certain I have the most recent map update available. What can I do?
Map Creator is an exclusive, easy way to inform NISSAN’s map supplier HERE about changes on the roads you drive and the POI’s you are interested in. Millions of people everywhere help keep HERE’s maps fresh in by this method. With its user-friendly Web interface, you can pinpoint the exact location where a map change may be needed. Simply visit http://here.com/mapcreator, point, click and report changes.
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8. My navigation system does not always display what I know is the shortest/fastest route?
We all know shortcuts within our local areas that we use to avoid rush hour traffic or poorly timed traffic lights. Navigation systems calculate routes using the detailed information within the map database and take into account various circumstances including actual distance, average speed, road classification, turn restrictions and more. Your system allows you to set personal preferences such as using motorways, toll roads, and calculating the shortest route.. Refer to your owner’s manual for further technical details.
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9. Why can´t I find my destination address?
There are many different ways to find your location. You can enter an address, find a specific address in the detailed list of Points of Interest (POIs), or select a destination directly on the map. Once selected, every location can then be stored as a favourite for the future. Refer to your owner’s manual for further technical details.
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10. I want to travel in Europe, what is the map coverage of NISSAN’s navigation system?
Europe:
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands , Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldavia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican State.
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11. Who are HERE and where can I access more information on them?
HERE is NISSAN’s digital map provider and is the world leader in premium-quality map data and content. HERE maps drive most of the in-car navigation systems made in both Europe and North America. To find out more, visit the website www.navigation.com/here.
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12. How do I unlock and activate the Europe Speed Camera Alert product?
Simple step by step instructions on how to unlock and activate your Europe Speed Camera Alert product is available here.
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13. How do I find my device ID?
Instructions on how to find your device ID is available here.
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14. How often will the a new version of the Europe Speed Camera Alert product become available and can I be informed when it is?
A new version of the Speed Camera Database will be released on a monthly basis. To be informed when the latest version is available for download, complete your details in the CONTACT US page.
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15. What car models are able to buy the Europe Speed Camera Alert?
Currently only NISSAN Connect Navigation systems can read the Speed Camera Alert product. This system is optional for  Qashqai,Qashqai+2, Micra, Note, Cube, Juke depending of the build year.
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16. How can I tell if I have a NISSAN "Connect" Navigation System?
You have a "Connect" if a device ID is shown on the screen when you have followed the instructions in the manual. If there is no device ID shown, your vehicle is not compatible for Speed Camera Alert Product.
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17. What countries are available on the product?
Albania, Austria, Belgium, Bosnia Herzegovina, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Luxemburg, Macedonia, Netherlands, Norway, Poland, Portugal, Serbia + Montenegro, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey
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18. What happens if I cannot get my product to work on my system?
For additional support please contact our Customer Support Team.
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19.What is the NISSAN Connect PC Tool application and why do I need it?
The NISSAN Connect PC Tool application allows you to copy NISSAN Points Of Interest (POI) to an USB pendrive in order to move them to your NISSAN Navigation System.
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20. Why do I need to install a "PC tool" to run the camera alert product on my navigation system?
The tool helps you to create the correct folder structure onto your USB device so that the NISSAN "Connect" system can detect and read the camera alert product properly.
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21. How does the PC tool work and what do I need to do to upload the camera alert product onto my navigation system?
Information and step by step instructions can be found in the manual.
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22. Who can I contact to get personal assistance?
Do not hesitate to visit the contact us page to get in touch with our assistance.
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