1. What size is the new European map?
2. What size is the new North American map?
3. Why are the maps so big?
4. Can I install the entire European continent on a single card?
5. Why do I need to buy a map update?
6. How do I order a new application upgrade?
7. How do I install my new map update?
8. Is the Dell™ Navigation System available in a language other than English?
9. How often are new map updates released?
10. How are my maps delivered and how long does it take?
11. Do I have to pay local taxes?
12. How do I know when the next map is released?
13. Is the software downloadable or available as a download?
14. How do I know which version I currently have?
15. How secure are my payment details?
16. How do I obtain technical advice?
17. What do I do if I wish to return the map that I have purchased?

1. What size is the new European map?

Please refer to the product description for more information.

2. What size is the new North American map?

Please refer to the product description for more information.

3. Why are the maps so big?

The maps are large because of their rich composition of data. In addition to comprehensive road networks, the maps also contain many thousands of Points of Interest including hotels to hospitals, sports venues to ski resorts and marinas to museums.

4. Can I install the entire European continent on a single card?

Yes (as the previous 512mb size restrictions has been removed) and as long as your card is large enough.

5. Why do I need to buy a map update?

The road network is constantly changing which is why NAVTEQ maps are updated twice a year. With the new map release you can be comfortable that you have the latest, most accurate information available for your Dell™ GPS Navigation System, ensuring you enjoy stress-free travel whether on business or at play.

6. How do I order a new application upgrade?

You will receive the most recent application upgrade included when you buy your new map.

7. How do I install my new map update?

As new map data is not compatible with older system files, to successfully upgrade, you will first have to completely uninstall the old system.
To do this you will need to do the following:

1. Connect your Dell Axim to the desktop using its cradle or a universal synch cable
2. When the device is synchronised, open your ActiveSync window
3. Click on the Tools menu and choose Add/Remove programs
4. Check the box next to Dell GPS Navigation System, then click on Remove
5. Follow the directions to remove the application from your Dell Axim and desktop. You can then install the new application and maps as instructed.

8. Is the Dell™ Navigation System available in a language other than English?

The European map is available in 5 languages; English, French, German, Spanish and Italian. The North American map is available in US English with French language available in the 2006 release.

9. How often are new map updates released?

New releases are available once per year.

10. How are my maps delivered and how long does it take?

All maps are delivered by trackable couriers. In Europe deliveries take no longer than 2* days. In the US** you can choose from two methods of delivery**; Standard 2 day delivery in the US or Canada or in the US only we offer Overnight Shipping.
* When orders are received before 15:00hrs CET.
** When orders are received before 2:55pm CST. All deliveries will be delivered prior to 4:30pm CST. 2 day deliveries will take 2 business days and Overnight deliveries will take 1 business day.

11. Do I have to pay local taxes?

Yes we will display local taxes as you order your map. If your country-specific tax is not shown, then we apply tax at the Dutch tax rate (for orders outside of North America).

12. How do I know when the next map is released?

You can contact us to register for information on when new maps are released. Contact Us Here.

13. Is the software downloadable or available as a download?

No. The maps are too large for downloading and are instead supplied on 3 CD's.

14. How do I know which version I currently have?

From the map view screen please select 'Features' from the menu bar at the bottom of the screen. Now select 'About Dell GPS Navigation System.'

15. How secure are my payment details?

To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information.

16. How do I obtain technical advice?

You can by email to obtain support advice on both your Dell™ GPS Navigation System and to enquire about maps. Contact Us Here.

17. What do I do if I wish to return the map that I have purchased?

For information on how to return a map, please view terms and conditions of purchase.