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Step-by step guide how to activate SD Card maps

The navigation system, if it has not yet been activated for unlimited use of the map data, allows you to use the map on the SD-Card for only the first 1,000 km of the automobile. To enable the SD-Card, containing the map, for continued usage you must receive and enter the unlimited activation code.


Step 1  Note the System Serial Code / Device ID  
• Press the Menu button of the navigation system. 
• Select “Configuration” and press the control knob. 
• Select “SD Card Management” menu and press the control knob. 
• Select “System Serial Number”, press the control knob and note the 11 alphanumeric characters displayed. 


Step 2  Note the Product Serial Number 
The product serial number can be found in the upper right hand corner inside of the original packaging.


Step 3  Have your details ready 
• The coverage area of the map to be activated. 
• Name, address, email address will be required. Please, note that an email address is highly recommended but is not mandatory.


Step 4 Obtain the activation code by telephone or on-line
Ensure you have completed steps 1-3 and have the relevant information to hand.

To obtain your activation code by telephone
Call the HERE Customer Contact Centre on one of the following numbers.

United Kingdom: 08081 013885
Rest of Europe: 00800 18 23 53 22 (International toll free, where available)
Toll Number: 0031 555 384 245

Make a note of the 16 digit activation code the agent gives you. If you have provided an email address, this code will also be sent to you for your records.

To obtain your activation via on-line
• Select the relevant link according to the brand of your vehicle:
http://fiat.navigation.com/en  
http://alfaromeo.navigation.com/en 
http://lancia.navigation.com/en 
http://fiatprofessional.navigation.com/en
• If you have previously registered, select “Sign In” with your user name and password on the upper right-hand corner.  If you have not registered, refer to the section below How to Register. Once you have registered you will be automatically be brought to your account page.
• Under the heading Activate Service select “Generate Unlock Key”.

  CASE A: your map shall be activated in an already registered device
• Click on the “Add New Services” button.
• Type in the Product Serial Number (refer to Step 2).
• Select the map coverage area from the drop down box and click on “Unlock Map Product”.

  CASE B: your map shall be activated in a new device
• Type in the System Serial Number/ Device ID (refer to Step 1).
• Type in a name for your device and click on “Add New Device” button.
• Based upon the brand that you selected a device type will be defaulted.  Please verify that was has been defaulted is correct.
• Click Add New Device button
• A new screen will be displayed with 3 options:
  o Edit Device Details – to edit the device name.
  o Add a New Service – to activate a map.
  o Add a New Device – to add an additional navigation system
• Click on the “Add New Services” button.
• Type in the Product Serial Number (refer to Step 2).
• Select the map coverage area from the drop down box and click on “Unlock Map Product”.

You will be taken back to the Device Listing page which will now display the activated service and activation code under the device. The activation code will also be emailed to the address if you provided this during the registration process. 

How to Register
In order to take full advantage of the Fiat web store you will need to register with the store / create an account. 

1. After clicking Register button found at the top right hand corner, you will be presented with a screen in which you will need to enter your (*) personal details such as name, address, email address for future activations. 
• Please note that an email address is highly recommended but not mandatory so allow the activation code(s) to be confirmed to you. 
• Items marked with an asterisk “*” are required fields.

2. You will need to provide / create a user name. Create one that it is easy to remember as you will need to use it each time that you want to activate another map product. Once a user name is registered it cannot be changed. Your user name must be:
• at least six (6) characters in length
• contain only alphanumeric characters, which means no special characters or symbols
• e-mail addresses may not be used as your user name

3. You will need to provide / create a password.  You will be able to change your password after you have logged in.    Your password must be
• At least six (6) characters but no more than twenty (20) characters
• Must contain at least one lower case character and one number
• Your password cannot be the same as your user name

4. You will need to select a security question from three pre-defined questions and provide an answer only you will know.  This question will be asked if you forget your password. 
• The security password answer is case sensitive so we suggest that you either use all lower case or all upper case when providing it.

5. Once you’ve entered the required information, click Register Now button in the lower right hand corner.

(*)Personal details are managed according to HERE’s Privacy Policy, which may be found at www.navigation.com/here and clicking on Privacy Policy.


Step 5  Enter activation code into navigation system
• Insert the SD-Card into the navigation system. 
• Press the “Menu” button of the Navigation system.
• Select “Configuration” and press the control knob. 
• Select “Map License Activation” and enter the activation code.  


Step 6  Verify successful activation 
Return to the SD Card Management menu, select last item “Map License Status” and press the control knob. 
The popup screen shows status as Activated and Limited km as Unlimited. 


Additional Notes
The SD card should only be used for the navigation system and should not be used in other devices. 
You should not add other data such as music files, photos, or other maps.  Doing this may cause the navigation system not to function.
You may activate up to 10 countries /versions on the navigation system.  Entering the eleventh activation code will cause the system to remove the activation code related to the map which has not been used for the longest period of time.
Each map coverage area requires an activation code for the system it is being used on.
For each additional map that you purchase you will need to activate the map following the steps listed above.

Maintaining your personal data
The store will help you manage the different devices that you have as well as remember activation codes that been provided.

1. Once you are logged into your account, you will be presented with three (3) options,
• Personal Data
• Your Orders
• Activate Service

2. Personal Data option will allow you,
• To view and/or update your personal details such as name, address, email address
• To change your password
• To change your security question and answer
The requirements for password and security question listed above remain the same
Make the necessary changes and click Apply and the requested changes will be made immediately to your account.

3. Your Orders option will allow you to view any orders that you have placed via the Fiat web store. Orders placed via phone will not be displayed.

4. Activate Service option will allow you to,
• Register a new navigation system. See the “To Activate On Line” Activating Maps Chapter under step 4 on how to register your navigation system
• Add or change a device name
• Activate new maps. See the “To Activate On Line” Activating Maps Chapter under step 4 on how to activate new maps

5. Make the necessary changes and click Apply and the requested changes will be made immediately to your account.

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