Buying New Maps for Your iPAQ Navigation System
1. Why do I need a new map?
2. How do I get a new application upgrade?
3. How do I install my new map?
4. How often are new releases available?
5. What delivery method is used for my map release and how long does it take?
6. Do I have to pay for delivery and how much is it?
7. How do I know when the next map release is available?
8. Is the Navigation Software and Maps available as a download?
9. What size is the new map?
10. How do I know which version I currently have?
11. What is the version number for the latest map release?
12. What is the version number for the previous release?
13. Is the HP iPAQ navigation system available in any other language than English?
14. Can I buy a map for Europe?
15. Is there a map available for my HP iPAQ rx3100 or rz1700?
16. What do I do if I wish to return the map that I have purchased?
17. Having installed Windows Mobile 5.0 Operating System my Navigation System and Maps no longer work. What can I do?
18. Having difficulty ordering online?
1. Why do I need a new map?
With up to 20% of the road network changing each year, your NAVTEQ maps are updated once a year. It's the only way to ensure you have the latest, most accurate information to help you enjoy a smoother, more relaxing journey.
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2. How do I get a new application upgrade?
You will receive your new application upgrade when you buy the new map, it does not need to be ordered separately. You cannot obtain a new application without purchasing a new set of maps.
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3. How do I install my new map?
A guide showing you how to un-install your old map and install your new one will be supplied with the latest map.
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4. How often are new releases available?
The maps are updated once a year.
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5. What delivery method is used for my map release and how long does it take?
All maps are delivered by trackable courier. You can choose from two methods of delivery*; Standard 2 day delivery in the US or Canada or in the US only we offer Overnight Shipping.
* Orders to be received before 2:55pm CST. All deliveries will be delivered prior to 4:30pm CST. 2 day deliveries will take 2 business days and Overnight deliveries will take 1 business day.
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6. Do I have to pay for delivery and how much is it?
Delivery costs are an additional charge to the cost of the map and are dependent on whether you choose Standard 2 day delivery or Overnight shipping. For the US Standard 2 day is US $9.95 and Overnight is US $19.95. For Canada, Standard 2 day is US $29.95.
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7. How do I know when the next map release is available?
You can register your details on the contact page. When the new version becomes available we will contact you by email.
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8. Is the Navigation Software and Maps available as a download?
No. The maps for the US and Canada are too large for downloading and are instead supplied on three CD's.
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9. What size is the new map?
Please refer to the product description for more information.
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10. How do I know which version I currently have?
If you go to the Navigation System and view 'file' followed by 'about' you can see on the screen the exact version of the navigation system map and software that you are currently running.
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11. What is the version number for the latest map release?
The latest navigation system map and software CD version is 2.0.2721NA.
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12. What is the version number for the previous release?
The previous navigation system map and software CD version was 1.2.2710NA.
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13. Is the HP iPAQ navigation system available in any other language than English?
No, the system can only be read in English.
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14. Can I buy a map for Europe?
No, there is no map currently available.
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15. Is there a map available for my HP iPAQ rx3100 or rz1700?
If your device is not listed on the site, there are no maps available for your device. Please contact your HP dealer.
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16. What do I do if I wish to return the map that I have purchased?
For information on how to return a map, please click on terms and conditions of purchase.
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17. Having installed Windows Mobile 5.0 Operating System my Navigation System and Maps no longer work. What can I do?
If you have recently purchased the Windows Mobile 5.0 Operating System for your HP iPAQ and are experiencing difficulties with your HP Navigation System and Maps our new release (available now, Version Number 2.0.2722NA) is available for purchase and will be compatible with your newly loaded Operating System.
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18. Having difficulty ordering online?
Please call our Contact center at 866-4HP-NAV1 (866-447-6281).
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Buying Your First iPAQ Navigation System
1. What is the coverage of the maps?
2. How large are the maps?
3. What are the system requirements?
4. Do I need to buy anything else?
5. Is the Navigation Software and Maps available as a download?
6. How accurate is the GPS receiver?
7. Can the application track my movements?
8. What delivery method is used for my map release and how long does it take?
9. Do I have to pay for delivery and how much is it?
10. How do I install my Application and Maps?
11. What languages is the Navigation Software available in?
12. Will GPS work in any country and do I need to purchase or subscribe to a GPS Service?
13. What do I need to do to make certain I get a GPS signal?
14. What is dynamic routing?
15. Can I select the type of roads that will route me to my destination?
16. What kind of Points of Interest are available?
17. Can I save frequent destinations?
18. How long will it take me to have my location recognized?
19. Why can't I find a street/address/location?
20. How do I access technical support for my GPS Navigation System?
21. Can I buy a map for Europe?
22. Is there a map available for my HP iPAQ rx3100 or rz1700?
23. What is the most recent version of the HP Navigation software & maps?
1. What is the coverage of the maps?
The maps cover the United States (including Hawaii, but excluding Alaska) and Canada (excluding Nunavut). The maps are delivered on a set of three CDs.
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2. How large are the maps?
The full maps are delivered on a set of three CDs. The size of the map depends on what region you select on your Desktop Maploader. The full maps of the US are more than 2.2 gigabytes and for Canada 0.2 gigabytes, so you will need to select a smaller desired region. The Maploader enables you to select the desired states for installation, or alternatively you can create a smaller, personalized map centered on any city. You can install new regions from the map CDs whenever you need them once you have purchased the HP iPAQ Navigation Software and Maps.
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3. What are the system requirements?
This version of the HP Navigation Software and Maps are suitable for hw6500 only. To load the maps you also need a desktop PC with at least the following specifications: 266MHZ Intel Pentium II processor or equivalent; 64MB RAM; CD disk drive; 80MB available Hard Disk space; Microsoft Activesync v 3.8 or higher; Microsoft Windows 98, ME, 2000 Professional, or XP Operating System.
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4. Do I need to buy anything else?
It is recommended that you use an external Storage card (SD or mini-SD card) to install maps. Minimum recommended size is 128MB, though larger is better. You may also benefit from purchasing a portable Car charger, or a Car Mount for the hw6500.
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5. Is the Navigation Software and Maps available as a download?
No. The maps for the US and Canada are too large for downloading and are instead supplied on three CD's.
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6. How accurate is the GPS receiver?
The GPS receiver is designed to be accurate to within 50 feet. However, tall buildings, trees, or heavy clouds can reduce the accuracy. You cannot receive a signal when you are in a tunnel or in covered parking.
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7. Can the application track my movements?
The GPS receiver can receive signals only. It cannot be used for tracking your movements. If you record a GPS track it will record where you have been. If you do not wish others to know where you have been do not send them a GPS track.
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8. What delivery method is used for my map release and how long does it take?
All maps are delivered by trackable couriers. You can choose from two methods of delivery; Standard* 2 day delivery in the US and Canada or, in the US only, we offer Overnight* shipping.
*This information applies to all orders received before 2:55pm CST.
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9. Do I have to pay for delivery and how much is it?
Delivery costs are an additional charge to the cost of the map and are dependent on whether you choose Standard 2 day delivery or Overnight shipping. For the US Standard 2 day is US $9.95 and Overnight is US $19.95. For Canada, Standard 2 day is US $29.95.
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10. How do I install my Application and Maps?
A guide showing you how to install your Navigation Software and Maps and set-up your device is supplied.
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11. What languages is the Navigation Software available in?
The Navigation Software is only available in English.
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12. Will GPS work in any country and do I need to purchase
or subscribe to a GPS Service?
GPS is a global system with no user fees (free to international public). The GPS Navigation System contains all the hardware and software needed to use your iPAQ Pocket PC for in-vehicle navigation.
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13. What do I need to do to make certain I get a GPS signal?
A GPS signal can be received anywhere on the face of the earth with a clear view of the sky. However mapping and routing functions are dependent on having maps that cover the area of interest.
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14. What is dynamic routing?
Dynamic routing is the calculation required to determine the drive movements necessary to arrive at a destination. The digital maps used in the GPS Navigation System contain street information such as turn restrictions, one-way direction and speed limits that allows the software to accurately provide driving directions.
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15. Can I select the type of roads that will route me to my destination?
Yes, you can choose your preferred route options by selecting Quickest (for the shortest drive time), Shortest (for the shortest distance), Major (to utilize major highways and interstates), or Local (for avoiding major highways and interstates).
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16. What kind of Points of Interest are available?
You can select from the following Points of Interests: Airport, Bank/ATM, Entertainment, Gas Station, Emergency, Hotel/Motel, Parking and Restaurants. After selecting the category you then have the option of searching alphabetically or by distance. You can also choose to change the city in which you wish to search.
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17. Can I save frequent destinations?
After entering a destination using the address, you can tap FAV, and then OK to add the address to your favorites list. You can add a label to your favorite addresses.
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18. How long will it take me to have my location recognized?
The first time the GPS receiver is used it takes approximately 5 minutes to acquire a fix (but may take as long as 15 minutes). Once initialized, the unit should acquire satellite signals in 90 seconds or less in the future. When the GPS unit is first initialized it can take several minutes for the receiver to locate the satellites in orbit. Be sure that the GPS receiver has an unobstructed view of the sky. Trees, buildings, and other obstacles are capable of blocking the satellite signal. Also make sure to have the time and date properly set on your Pocket PC.
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19. Why can't I find a street/address/location?
While map data is continually updated, it is possible that you may find some discrepancies in the map data - particularly for new addresses or streets. It is for this reason that you may wish to register your details on the contact page. When the new version becomes available we will contact you by email.
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20. How do I access technical support for my GPS Navigation System?
You can access support information about the GPS Navigation System on the web at iPAQnavigation. Alternatively, technical support for your GPS Navigation System is available by calling 1-866-4HP-NAV1 (1-866-447-6281) between 08:00 and 20:00 hrs. (EST), Monday through Friday.
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21. Can I buy a map for Europe?
No, there is no map currently available.
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22. Is there a map available for my HP iPAQ rx3100 or rz1700?
If your device is not listed on the site, there are no maps available for your device. Please contact your HP dealer.
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23. What is the most recent version of the HP Navigation software & maps?
The most recent version depends upon your hardware.
The latest navigation system map and software CD version is 2.0.2722NA.
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