© 2013 NAVTEQ

This site contains materials copyrighted by NAVTEQ. © NAVTEQ 2001-2013.

NAVTEQ, NAVTEQ ON BOARD, NAVSTREETS, NAVTEQ Traffic, NAVTEQ Traffic RDS, SDAL, SDAL Format, NAVTOOLS, RouteUSA and logos are either registered trademarks or trademarks by NAVTEQ.

Privacy Statement

Effective date: October 2007

NAVTEQ is concerned about privacy on the Internet. As such, NAVTEQ provides this notice explaining its online information practices and the choices you can make about the way your information is collected and used on this Site. Furthermore, this Privacy Policy works in conjunction with the Terms of Use but does not modify or supercede these documents.

NAVTEQ Collection and Use of Your Information

In the course of using this Site, NAVTEQ may ask you for your name, e-mail address, postal address, telephone number, fax number and other registration information. NAVTEQ also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, aggregate data about the number of visits to the Site and/or aggregate data about the pages visited.

How NAVTEQ Uses the Information

NAVTEQ uses the non-personally identifiable information ("Aggregate Data") to improve the design and content of the Site, as well as for other uses. NAVTEQ may use the Aggregate Data to analyze Site usage as well as create products and services. Also, NAVTEQ may share this Aggregate Data with third-parties. NAVTEQ shall own such Aggregate Data and maintain copies of such as part of its records.

Except as otherwise indicated, NAVTEQ uses the personally identifiable information ("Personal Information") you provide: (a) to fulfill your requests for our products and services and those of our sponsors and business affiliates and to respond to your inquiries about our offerings; (b) to communicate with you and to assist you with any questions you have about an order you have placed for products and services; (c) for internal marketing purposes; (d) to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required by law; (e) to protect the security or integrity of the Site; (f) to protect against a threat of safety or destruction of property; and/or (g) to protect against legal liability. In all cases, however, NAVTEQ' agents, employees and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Privacy Policy. NAVTEQ will not use the Personal Information, except as set forth herein, without your permission; provided, however, NAVTEQ shall own all such Personal Information and maintain copies of such as part of its records.

NAVTEQ may use the Personal Information that it collects to offer you other products or services that may be of interest to you. Some third parties related to your transactions may be supplied with your Personal Information and may use your Personal Information for their own marketing purposes or to send you information regarding products and services that may be of interest to you, however, as with NAVTEQ, any parties with access to such Personal Information are required to act in a manner consistent with this Privacy Policy. NAVTEQ also may make its mailing list available to companies carefully screened, whose products and services may interest you. If you do not wish to receive any such information or to allow NAVTEQ the right to use your Personal Information as described in this paragraph, please contact NAVTEQ in the manner identified in the "Opt-Out" section below. The Aggregate Data and Personal Information may be transferred, distributed or sold as part of NAVTEQ or its assets.

How to Contact NAVTEQ to Opt-Out

You may choose not to receive such information and/or to allow NAVTEQ to use your information in the manner described above by simply notifying NAVTEQ directly at www.navteq.com. Please indicate whether you are opting out of email marketing communication only or all marketing communication. If you do not indicate one of the foregoing, we will construe your "opt out" as pertaining to email only. Upon receipt and processing of an "opt out" request, NAVTEQ will, within a commercially reasonable amount of time, remove your information from any future marketing communications.

Security: No Liability

NAVTEQ has implemented security measures to help protect against the risk of loss, misuse and alteration of any information under NAVTEQ' control. NAVTEQ protects your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than NAVTEQ. To check the security of your connection, look at the lower left or right hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.

Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on this Site, and NAVTEQ is not responsible for any damages or liabilities relating to any such security failures. Furthermore, this Site contains links to other sites. NAVTEQ is not responsible for nor can NAVTEQ ensure the privacy practices or content of such other sites.

IP Addresses and Cookies

Like other web sites, NAVTEQ uses your IP address to help diagnose problems with NAVTEQ' servers, to administer this Site and for security purposes. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. NAVTEQ may use Cookies in order to identify you to our site so that NAVTEQ can provide more customized information and services to you. In addition, our site may contain advertisements that may contain Cookies. In general, if you choose, you can disable the use of Cookies by reviewing your browser's preferences and options.

Modification of Privacy Policy

NAVTEQ may change this Privacy Policy at any time, consistent with the terms set forth in the Terms and Conditions of Use, including by posting the changed or amended Privacy Policy on the Site. Your continued viewing of or use of this Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

How to Contact NAVTEQ for Any Reason

You may contact NAVTEQ with questions or comments regarding this Privacy Policy, updating any Personal Information or anything else related to NAVTEQ and/or this Site at www.navteq.com.

NAVTEQ CORPORATION AND NAVTEQ CANADA INC.

PRIVACY STATEMENT

As of January 1, 2004, new Canadian federal or provincial privacy laws apply to most organizations in respect of the collection, holding, use or disclosure in Canada of personal information (generally any information about an identifiable individual, other than the individual's name and business contact information)- Although it is unclear whether Canadian federal or provincial privacy laws apply to it, NAVTEQ Corporation's present intent is to comply with such laws.

NAVTEQ Corporation and NAVTEQ Canada Inc. have adopted the following policies and practices with respect to their collection, holding, use and disclosure of personal information about individuals resident in Canada.

THE COMPANIES' POLICIES AND PRACTICES

In the course of using this Site, NAVTEQ may ask you for your name, e-mail address, postal address, telephone number, fax number and other registration information. NAVTEQ also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows '98 or Mac OS), the domain name of your Internet service provider (e.g., America Online, Earthlink), aggregate data about the number of visits to the Site and/or aggregate data about the pages visited.

HOW NAVTEQ USES THE INFORMATION

ACCOUNTABILITY

• the Company is responsible for the protection of your personal information under its control - the Company has appointed as the individual ("Chief Privacy Officer") who is accountable for the Company's compliance with Canadian federal or provincial privacy laws, Jason S. Rice, Assistant-Secretary of the Company, whose contact information is:
     Mailing Address: NAVTEQ Corporation 425 W. Randolph Street, Chicago, Illinois 60606
     Telephone Number: 1-866-628-8370
     E-mail Address: chiefprivacyofficer@navteq.com
• if the Company uses the services of another organization to which the Company allows access to your personal information, the Company will obtain assurances that the other organization will provide the information with a level of protection equal to that provided by the Company and will not hold, use or disclose the information except for the purpose of providing such services or as required or permitted by law

IDENTIFYING PURPOSES

• where you provide your personal information to NAVTEQ Corporation as part of a warranty registration, request for information or order for supply of a product or service, the Company will identify the purposes of its collection of the information including any intended use or disclosure of the information, unless the purposes are limited to your registration, request or order
• with your consent, the Company may share your personal information with your auto or navigation system manufacturer or use the information on its behalf
• if you are an employee or applicant for employment with NAVTEQ Canada Inc., NAVTEQ Corporation may have access to your personal information for the purpose of managing NAVTEQ Canada Inc.
• the Company will use reasonable efforts to ensure that you understand how your personal information will be collected, used or disclosed, however, if you have any question about the collection, use or disclosure of your personal information, please contact our Chief Privacy Officer
• the Company will not hold, use or disclose your personal information for any new purpose except as required or permitted by law, without first advising you of the purpose and obtaining your consent
• where you provide your personal information to NAVTEQ Corporation as part of a warranty registration, request for information or order for supply of a product or service, the Company will identify the purposes of its collection of the information including any intended use or disclosure of the information, unless the purposes are limited to your registration, request or order
• if you are an employee of or applicant for employment with NAVTEQ Canada Inc., the Company collects personal information about you for the purposes of establishing, managing or terminating your employment with the Company
• the Company does not sell your personal information to other organizations, but may share your personal information with, or use your personal information on behalf of, others; for example:
  
  • where the Company uses the services of another organization, the Company may allow the other organization access to your personal inform

CONSENT

• where required, the Company will obtain your consent to the collection, holding, use or disclosure of your personal information for identified purposes
• where you provide your personal information to NAVTEQ Corporation as part of a warranty registration, request for information or order for supply of a product or service, your consent is implicit in the registration, request or order, where the purposes for which the Company collects, uses or discloses the information are limited to such registration, request or order
• where NAVTEQ Corporation intends to use or share your personal information for secondary purposes, such as marketing or market research, your consent will be implied, where permitted by law, where the Company provides you at or before the time of collection, use or disclosure of the information, and you have not exercised, a readily exercisable means of telling the Company that you do not want your personal information used or disclosed for such purposes
• if you are an employee of NAVTEQ Canada Inc., the Company collects, holds, uses and discloses personal information about you as part of the employment relationship - you may withdraw or vary your consent to NAVTEQ Corporation's collection, use or disclosure of your personal information, unless the withdrawal or variation would interfere with the performance of an obligation between you and the Company, by giving reasonable notice to the Company at any time at 1-866-628-8370, by e-mail at chiefprivacyofficer@navteq.com, or by mail addressed to the Company at 425 W. Randolph Street, Chicago, Illinois 60606, Attention: Chief Privacy Officer; the Company will generally be able to give effect to any such withdrawal or variation on 30 days' notice, and the Company will advise you of the implications of the withdrawal or variation
• to obtain information about other organizations which may have access to your personal information under the Company's control, please contact our Chief Privacy Officer

LIMITING COLLECTION

• the Company will not collect your personal information, without your consent, unless the collection is clearly in your interest and we are unable to obtain your consent in a timely way, or as permitted by law
• the Company collects, holds, uses and discloses your personal information only for legitimate purposes of its business, e.g., to market and supply its products or services, to establish, manage or terminate employment with NAVTEQ Canada Inc., to comply with its obligations under applicable law, or for related internal business or management or legal purposes
• the Company will not, as a condition of supply of a product or service to you or of employment with NAVTEQ Canada Inc., require consent to the collection, holding, use or disclosure of your personal information beyond that reasonably required to supply such product or service, to establish, manage or terminate such employment, to comply with its obligations under applicable law, or for related internal business or management or legal purposes
• the Company will not collect your personal information for any purpose which has not been clearly identified or is not obvious at or before the time of obtaining your consent
• the types and uses of personal information about you collected by NAVTEQ Corporation are generally
• your name and contact information, for any of the purposes identified below
• information relating to your geographic data, navigation software or equipment or other purchase, for the purpose of registering your component warranty from the Company
• billing, payment, shipping and other information required to satisfy an order for supply of a product or service
• your interest in obtaining information about products or services of the Company or participating in market research, for the purpose of providing such information or conducting such research on the Company's behalf or on behalf of your auto or navigation system manufacturer - certain information required by law
• any of the foregoing information, for related internal business or management or legal purposes
• For employees of NAVTEQ Canada Inc., the Company generally collects only personal information reasonably required for the purpose of establishing, managing or terminating an employment relationship (including certain agency or contracting relationships) with NAVTEQ Canada Inc.

LIMITING HOLDING, USE AND DISCLOSURE

• the Company will not hold, use or disclose your personal information except for purposes to which you have consented or as required or permitted by law
• the Company has adopted the following guidelines for the retention of your personal information: - where the information is being used for marketing, market research or similar purposes, for a maximum of three (3) years following your consent to the use of your information for such purposes, subject to earlier withdrawal of such consent
• where you have requested access to your personal information under the Company's control
• see Access below, for a minimum of 6 months following the Company's response to your request
• where the information was used to make a decision that directly affects you, for a minimum of 1 year
• otherwise, only so long as necessary for the Company and you to perform their obligations to one another, to comply with the Company's obligations under applicable law, or for related internal business or management or legal purposes of the Company
• where your personal information is no longer required by the Company, the Company will destroy the information

ACCURACY

• the Company uses reasonable efforts to ensure that your personal information is as accurate, complete and up-to-date as necessary for the purposes for which such information was collected by the Company, however the Company will primarily rely on you to advise it of any change in your contact information or other information necessary for the Company to perform its obligations to you

SAFEGUARDS

• the Company has adopted organizational, physical and technological safeguards appropriate to the sensitivity of the information, e.g., limiting access on a "need-to-know" basis, restricted access and passwords, and where appropriate requiring you to provide identification in any communication with the Company about your personal information, to protect your personal information under its control
• the Company's staff are made aware, through training programs, of the absolute importance of maintaining confidentiality of your personal information
• the Company conducts periodic internal reviews of its security safeguards
• any breach of the Company's security safeguards is a disciplinary matter
• the Company's security safeguards extend to destruction of your personal information

OPENNESS

• this document is intended to provide you with specific information about the Company's privacy policies and practices, however, if you have any question about our policies and practices, please contact our Chief Privacy Officer

INDIVIDUAL ACCESS

• subject to limited exceptions provided by law, you are entitled to access your personal information under the Company's control, for a nominal fee, if any, by making a request in writing to our Chief Privacy Officer, including your name and contact information
• the Company will generally respond to any request for access by informing you of the existence, source, use and disclosure of your personal information under the Company's control, and providing you with a copy of or access to the information, within 30 days following receipt of the request
• you are also entitled to challenge the accuracy or completeness of your personal information under the Company's control, by giving written notice to our Chief Privacy Officer, including your name and contact information and a brief explanation of the amendment you wish to have made to your personal information and the reasons therefor - the Company will generally respond to any such challenge within 30 days following receipt of your notice
• where your personal information is amended at your request, the Company will where appropriate advise any other organization to which the information has been disclosed of the amendment, or if your challenge is not resolved to your satisfaction, the Company will annotate the information and where appropriate advise any such other organization of the unresolved challenge

CHALLENGING COMPLIANCE

• if you have any complaint about the Company's compliance with this Privacy Statement, please contact our Chief Privacy Officer in writing, including your name and contact information and a brief description of your complaint
• the Chief Privacy Officer will investigate your complaint, and will generally respond to you within 30 days of receipt of your complaint with any action proposed to be taken by the Company including any amendment to its privacy policies and practices
• prior to making a complaint to the Chief Privacy Officer, or if such complaint is not resolved to your satisfaction, you may also make a complaint to: - if your complaint relates to any act or omission in Alberta: The Office of the Information and Privacy Commissioner Suite 500, 640-5th Avenue SW Calgary, AB T2P 3G4
• if your complaint relates to any act or omission in British Columbia: Office of the Information and Privacy Commissioner 3rd Floor, 756 Fort St. Victoria, B.C. V8W 9A4
• if your complaint relates to any act or omission in Quebec- Commission d'accès à l'information 480, boul. St-Laurent Bureau 501 Montreal, PQ H2Y 3Y7
• if your complaint relates to any act or omission in any other jurisdiction: Office of the Privacy Commissioner of Canada 112 Kent Street Ottawa, ON K1A 1H3

This document is subject to amendment, and in case of amendment the amended document will be effective when posted on NAVTEQ Corporation's website at www.navteq.com. Dated: August 20, 2004

Terms of Use

Using this means that you accept its terms


1. INTRODUCTION
   Welcome to the web site ("Site") for NAVTEQ.
2. ACCESS TO THE SITE.
   By accessing, browsing and/or using the Site, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions of use ("Terms and Conditions of Use"), including the privacy policy ("Privacy Policy") and to comply with all applicable U.S. laws and regulations. In addition, you hereby represent and certify that you are at least eighteen (18) years of age. If you do not or cannot agree to the Terms, please do not use the Site or any of the services offered through the Site. NAVTEQ reserves the right, in its sole discretion, to update, revise, supplement and to otherwise modify these Terms, and to impose new or additional terms and conditions on your use of the Site from time to time. Such updates, revisions, supplements, modifications and additional rules, polices, terms and conditions (collectively referred to in these Terms as "Additional Terms") will be effective immediately and incorporated into these Terms upon notice thereof, which may be given by any reasonable means including by posting to the Site. Your continued viewing or use of the Site following such notice will be deemed to conclusively indicate your acceptance of any and all such Additional Terms.
3. ACCEPTABLE USE OF THE SITE.
   In order to use the Site, you must obtain access to the World Wide Web directly or through devices that access web-based content and pay any and all service fees associated with such access.
   
   a) Individual Use. You agree that you are only authorized to visit, view and to retain a single copy of pages of the Site for your own internal use and not on behalf of any other person or entities, and that you will not duplicate, download, publish, modify or otherwise distribute any material on the Site for any purpose other than for your own internal use unless otherwise specifically authorized by NAVTEQ in writing. We post legal notices and various credits on pages of the Site, which may not be removed even in your permitted copies. Please do not remove these notices or credits, or any additional information contained along with the notices and credits.
   
   (b) Deep Links; Linking. You agree not to "deep-link" to the Site, meaning that you will not create, post, display, publish or distribute any link to any page other than the front (home) page of the Site for any purpose, unless specifically authorized by NAVTEQ in writing to do so. If you do want to link to the Site in any manner, please contact the NAVTEQ Webmaster at www.NAVTEQ.com to seek approval.
   
   (c) Framing. You agree not to create any frames at any other web sites pertaining to or using any of the content located at the Site for any purpose, unless specifically authorized by NAVTEQ in writing to do so.
   
   (d) Security, Cracking and Hacking. You are prohibited from violating or attempting to violate the security of the Site. Accordingly, you agree not to: (i) access data or materials not intended for you; (ii) log into a server or account which you are not authorized to access; (iii) attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (iv) attempt to interfere with service to any user, host or network, including without limitation, by means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing" the Site. Violations of system or network security may result in civil or criminal liability. NAVTEQ reserves the right to investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations. You understand that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet.
   
   (e) You Are Responsible For All of Your Activities and All of The Content You Post or Submit. You represent and warrant that any information and/or material you post or provide to NAVTEQ by means of the Site, including, without limitation, as part of any registration or subscription or to gain access to or use any services offered on the Site ("Submissions"), is truthful, accurate, not misleading, not confidential property of others, not in violation of any other third party's rights and offered in good faith. You agree NOT to use the Site for or in connection with any of the following activities: (i) transmitting or relaying spam, spoofing or otherwise impersonating any person or entity, or falsely stating or otherwise misrepresenting your identity or affiliation in any way; (ii) using the Site for any fraudulent or illegal purpose; (iii) e-mailing, uploading, or otherwise transmitting or using the Site in furtherance of the use, distribution or transmission of any unlawful, harassing, defamatory, tortious, libelous, sexually explicit, obscene, hateful, racially, ethnically or otherwise objectionable material of any kind; and (iv) transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines that are intended to damage, destroy, disrupt or otherwise impair a computer's functionality or the operation of the Site.
   
   (f) Information Disclosed via the Site. Any information disclosed to you via the Site including, without limitation, any content, product or configuration recommendations or product specifications, are not offered with any warranty or representation as to accuracy, performance or suitability for your intended purpose or compliance with applicable law. NAVTEQ expects that you will exercise caution, best practices and oversight in using information supplied through the Site.
   
   (g) Do Not Violate Third Party Intellectual Property Rights. Without limiting the foregoing, you may not, and by using the Site you agree not to, use the Site to: (i) transmit or post any Submissions that are copyrighted, unless you are the copyright owner or have obtained the permission of the copyright owner to transmit it; (ii) transmit or post any Submissions that reveal trade secrets, unless you own them or have the permission of the owner to so transmit them; or (iii) transmit or post any Submissions that infringe on any Intellectual Property Rights (as defined below) of others or violates the privacy or rights of publicity of others. Furthermore, unless otherwise expressly provided, you acknowledge and agree that: (a) all Submissions will become property of NAVTEQ; (b) NAVTEQ has the right to publish the Submissions for any type of use including for promotional and advertising purposes, in accordance with the terms set forth in the Privacy Policy, without compensation to you of any kind; (c) any Submissions that you submit to any part of the Site are non-confidential for all purposes; and (d) that if you make any such Submission, you automatically grant, represent and warrant that the owner of such content has expressly granted NAVTEQ a royalty-free, perpetual, irrevocable, world-wide exclusive license to use the Submissions in any manner, media or form now known or hereafter developed. NAVTEQ shall have the right to sublicense its rights through multiple tiers of sublicenses. For purposes of these Terms, the term "Intellectual Property Rights" means collectively, rights under patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral rights and similar rights.
   
   (h) Ownership. NAVTEQ will put a lot of content on the Site for you to examine from time to time. An example of possible content includes: text, graphics, photographs, pictures, drawings, animation, audio, video, literature and any other material distributed by NAVTEQ on, through or in connection with the Site. Moreover, NAVTEQ attempts to display the content in a way that will be easily accessible and useful for you, the user. All content and materials on the Site including, without limitation, text, graphics, logos, button icons, images, audio clips and software included in the Site and any services offered on the Site, are the property of NAVTEQ, its sponsors or business affiliates, and/or their respective licensors, and are subject to U.S. and international copyright, trademarks and other proprietary rights and Intellectual Property Rights laws. The compilation of all content on the Site is the exclusive property of NAVTEQ and is protected by U.S. and international copyright laws. All software used on the Site is the property of NAVTEQ or its licensors and is subject to U.S. and international copyright laws. Except to the minimum extent otherwise expressly permitted under copyright law, no copying or exploitation of material from the Site is permitted except expressly in accordance with these Terms or with the express written permission of NAVTEQ and any other applicable copyright owner. You acknowledge that you do not acquire any ownership rights by virtue of downloading copyrighted material from the Site. All rights not expressly granted hereunder are expressly reserved to NAVTEQ.
   
   (i) Spidering. THE USE OF ANY TOOLS, PROGRAMS, ROBOTIC ALGORITHMS OR PRODUCTS TO AUTOMATICALLY DOWNLOAD OR "SPIDER" THE SITE OR ANY OF THE PAGES OF THE SITE INFRINGES ON NAVTEQ' AND/OR ITS LICENSORS' INTELLECTUAL PROPERTY RIGHTS. DO NOT USE ANY SUCH TOOLS OR PRODUCTS ON OR IN CONNECTION WITH THE SITE!
4. WARRANTY DISCLAIMER.
   THE CONTENT, SERVICES, INFORMATION AND ACCESS TO THE SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY AND NON-INFRINGEMENT. NAVTEQ DOES NOT WARRANT THAT ANY PART OF THE SITE WILL OPERATE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT TRANSMISSION TO OR FROM THE SITE AND ACCESS TO THE SITE WILL BE UNINTERRUPTED, NOT DISCONTINUED OR ERROR-FREE. NAVTEQ DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE IN TERMS OF ITS QUALITY, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU SHOULD THEREFORE VERIFY ANY INFORMATION OBTAINED FROM THE SITE BEFORE ACTING ON IT. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, NAVTEQ EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, AVAILABILITY OF INFORMATION, PRODUCTS, SERVICES OR MERCHANDISE FOUND ON THIRD PARTY SITES THAT LINK TO OR FROM THE SITE. NAVTEQ DISCLAIMS ANY RESPONSIBILITY FOR PRODUCT OR SERVICE ORDERING FUNCTIONS, ORDER FULFILLMENT OR COMPLIANCE OF PRODUCTS OR SERVICES WITH ANY MANUFACTURER'S WARRANTIES OR SPECIFICATIONS. NAVTEQ CANNOT BE HELD RESPONSIBLE FOR THE MATERIAL CONTAINED ON THIRD PARTY SITES AND/OR RELATED SERVICES NOR DOES NAVTEQ MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION YOU MIGHT BE REQUESTED TO GIVE TO THIRD PARTY SITES.
5. LIMITATION OF LIABILITY.
   TO THE FURTHEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES INCLUDING, WITHOUT LIMITATION, NAVTEQ'S NEGLIGENCE, SHALL NAVTEQ BE LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, DIRECT, SPECIAL, INDIRECT, PUNITIVE, CONSEQUENTIAL, EXEMPLARY AND/OR INCIDENTAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE SITE, ANY CONTENT AND/OR ANY RELATED SOFTWARE, EVEN IF NAVTEQ OR AN AUTHORIZED NAVTEQ REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE CONTAINED IN THESE TERMS, IN THE EVENT THE TERMS OF THIS SECTION, OR ANY PART OF THIS SECTION, SHALL BE HELD INVALID OR UNENFORCEABLE BY A COURT OF COMPETENT JURISDICTION, IN NO EVENT SHALL NAVTEQ'S TOTAL LIABILITY TO YOU, OR ANYONE CLAIMING BY OR THROUGH YOU, FOR ANY DAMAGES, LOSSES, CLAIMS AND/OR CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE EXCEED ONE HUNDRED DOLLARS ($100). FURTHER, YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS NAVTEQ AND ITS SPONSORS, BUSINESS AFFILIATES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS AND AGENTS, FROM AND AGAINST ANY AND ALL DAMAGES, CLAIMS AND ACTIONS BROUGHT BY YOU OR ANY THIRD PARTY RESULTING FROM YOUR USE OF THE SITE IN VIOLATION OF THESE TERMS OR THE INFRINGEMENT BY YOU OF ANY INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ENTITY.
6. GOVERNING LAW AND ARBITRATION.
   The laws of the State of Illinois (excluding any principles of conflicts of laws) govern your use of the Site, the services and these Terms. You agree that the parties shall settle any claim or dispute relating to these Terms by binding arbitration in Chicago, Illinois under the Commercial Arbitration Rules of the American Arbitration Association. To the fullest extent permitted by applicable law, no arbitration under these Terms shall be joined to an arbitration involving any other party subject to these Terms, whether through class arbitration proceedings or otherwise. NOTWITHSTANDING THE DISPUTE RESOLUTION REQUIREMENTS SET FORTH ABOVE, FOR ANY INJUNCTIVE RELIEF RELATING TO YOUR ACCESS TO, OR USE OF, THE SITE INCLUDING, WITHOUT LIMITATION, RELATED SERVICES, YOU AGREE AND HEREBY SUBMIT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE APPROPRIATE STATE OR FEDERAL COURTS LOCATED IN COOK COUNTY, ILLINOIS, U.S.A.
7. WAIVER AND SEVERABILITY.
   Furthermore, no delay or omission by NAVTEQ to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by NAVTEQ. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provision may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.
8. CONTRACT ELECTRONICALLY.
   You agree that the Terms, combined with your act of using the Site and/or the services offered on or through the Site have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable Statute of Frauds. You further agree that you shall not challenge the validity, enforceability or admissibility of the Terms on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print the Terms.

Terms and Conditions of Purchase

End User Terms: Map data product(s) are subject to the End User License Agreement enclosed with the map data product.

Address Changes: Map data product owners are responsible for notifying NAVTEQ North America LLC ("NAVTEQ") of any address changes. Map data product purchases and subscription updates will be sent to the address on the file. In the event that a shipment is returned due to an unregistered change of address, and the customer requests that NAVTEQ reship the map data product to another address, the customer will be liable for applicable shipping and handling charges.

Product Shipments: Map data product owners are responsible for notifying NAVTEQ within 30 days of shipping date if a purchase is not received. NAVTEQ will replace the missing map data product only if notified of non-receipt within 30 days of shipping date. Map data product subscription owners are responsible for notifying NAVTEQ of non-receipt of updates. If a subscriber fails to maintain an accurate mailing address on file, NAVTEQ's obligation to deliver updates ends with the expiration data of the subscription.

Damaged Product Replacements: Request for replacement must be made within 30 days after the shipping date noted on the delivery note. NAVTEQ will replace map data products damaged during shipment from NAVTEQ with the same version of the map data product originally received. No refunds or map area exchanges will be given on damaged map data products. NAVTEQ will not replace map data products damaged due to customer abuse or neglect.

Replacements: NAVTEQ will replace defective map data products purchased direct from NAVTEQ. After the defective map data product is received and tested by NAVTEQ, a replacement map data product of the same version will be sent to you at no charge. If the returned map data product is not defective, a replacement of the same map disc product release and map data product line version will be sent to you at a charge of $25 USD, plus shipping and handling. Requests for replacement must be made within 30 days after the shipping date noted on the delivery note.

Returns and Exchanges: Only unopened map data products purchased direct from NAVTEQ can be returned to NAVTEQ for refund or exchange. No partial refunds will be given on map data product subscriptions.

• Returns: Your credit card account will be credited for the price of the map data product. If your order included discounted map data product, the refund will be given to the lower-priced Map Data discs. Partial returns of map sets will not be accepted.
• Exchanges: All exchanges shall be of the same map data product release and map data product line. A shipping and handling fee will be charged to deliver the exchange map data product.

Requesting Replacements, Returns, and Exchanges: Contact NAVTEQ within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.

• Click on the "Order Status" link and enter your original order number and billing zip/postal code. Orders not complying with the 30-day limit will not be allowed to continue.
• Click on the "returns" link, which will allow you to complete the online returns process within 30 days of the original ship date.
• Follow the on-screen instructions.

Once your returned map data has been received, you will receive email notification on your return order status.

Frequently Asked Questions

PRODUCT INFORMATION
1. Why do I need to buy a map update?
2. How often are new map updates released?
3. My map does not contain a road that I know exists. How can I report this?
4. Am I able to buy a European map for my North American car or vice versa?
5. How can I purchase a replacement map?
6. What if my manufacturer or model is not listed?
7. What is my part number and where can I find it?

ORDERING INFORMATION
8. How do I determine what navigation system my vehicle has?
9. What delivery options are available?
10. What are the shipping and handling charges?
11. How secure are my payment details?
12. How can I return a map that I have purchased?

SUPPORT
13. How do I obtain technical advice about my navigation system?
14. How do I obtain technical advice about NAVTEQ maps?



PRODUCT INFORMATION

ORDERING INFORMATION

SUPPORT