NAVTEQ helps you find your way. Our geographic analysts and strategists work around the clock and around the world to keep you on track in an ever-changing world.
But sometimes the best way to learn about changes is directly from our customers. Your feedback helps us stay up-to-date and provide the most reliable maps to keep the world headed in the right direction.
Tell us about a potential update for the NAVTEQ map using our Map Reporter program.
This site contains materials copyrighted by NAVTEQ. © NAVTEQ 2001-2013.
NAVTEQ, NAVTEQ ON BOARD, NAVSTREETS, NAVTEQ Traffic, NAVTEQ Traffic RDS, SDAL, SDAL Format, NAVTOOLS, RouteUSA and logos are either registered trademarks or trademarks by NAVTEQ.
Effective date: October 2007
NAVTEQ Collection and Use of Your Information
In the course of using this Site, NAVTEQ may ask you for your name, e-mail address, postal address, telephone number, fax number and other registration information. NAVTEQ also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, aggregate data about the number of visits to the Site and/or aggregate data about the pages visited.
How NAVTEQ Uses the Information
NAVTEQ uses the non-personally identifiable information ("Aggregate Data") to improve the design and content of the Site, as well as for other uses. NAVTEQ may use the Aggregate Data to analyze Site usage as well as create products and services. Also, NAVTEQ may share this Aggregate Data with third-parties. NAVTEQ shall own such Aggregate Data and maintain copies of such as part of its records.
How to Contact NAVTEQ to Opt-Out
You may choose not to receive such information and/or to allow NAVTEQ to use your information in the manner described above by simply notifying NAVTEQ directly at www.navteq.com. Please indicate whether you are opting out of email marketing communication only or all marketing communication. If you do not indicate one of the foregoing, we will construe your "opt out" as pertaining to email only. Upon receipt and processing of an "opt out" request, NAVTEQ will, within a commercially reasonable amount of time, remove your information from any future marketing communications.
Security: No Liability
NAVTEQ has implemented security measures to help protect against the risk of loss, misuse and alteration of any information under NAVTEQ' control. NAVTEQ protects your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than NAVTEQ. To check the security of your connection, look at the lower left or right hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.
Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on this Site, and NAVTEQ is not responsible for any damages or liabilities relating to any such security failures. Furthermore, this Site contains links to other sites. NAVTEQ is not responsible for nor can NAVTEQ ensure the privacy practices or content of such other sites.
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How to Contact NAVTEQ for Any Reason
NAVTEQ CORPORATION AND NAVTEQ CANADA INC.
As of January 1, 2004, new Canadian federal or provincial privacy laws apply to most organizations in respect of the collection, holding, use or disclosure in Canada of personal information (generally any information about an identifiable individual, other than the individual's name and business contact information)- Although it is unclear whether Canadian federal or provincial privacy laws apply to it, NAVTEQ Corporation's present intent is to comply with such laws.
NAVTEQ Corporation and NAVTEQ Canada Inc. have adopted the following policies and practices with respect to their collection, holding, use and disclosure of personal information about individuals resident in Canada.
THE COMPANIES' POLICIES AND PRACTICES
In the course of using this Site, NAVTEQ may ask you for your name, e-mail address, postal address, telephone number, fax number and other registration information. NAVTEQ also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows '98 or Mac OS), the domain name of your Internet service provider (e.g., America Online, Earthlink), aggregate data about the number of visits to the Site and/or aggregate data about the pages visited.
HOW NAVTEQ USES THE INFORMATION
LIMITING HOLDING, USE AND DISCLOSURE
This document is subject to amendment, and in case of amendment the amended document will be effective when posted on NAVTEQ Corporation's website at www.navteq.com. Dated: August 20, 2004
End User Terms: Map data product(s) are subject to the End User License Agreement enclosed with the map data product.
Address Changes: Map data product owners are responsible for notifying NAVTEQ North America LLC ("NAVTEQ") of any address changes. Map data product purchases and subscription updates will be sent to the address on the file. In the event that a shipment is returned due to an unregistered change of address, and the customer requests that NAVTEQ reship the map data product to another address, the customer will be liable for applicable shipping and handling charges.
Product Shipments: Map data product owners are responsible for notifying NAVTEQ within 30 days of shipping date if a purchase is not received. NAVTEQ will replace the missing map data product only if notified of non-receipt within 30 days of shipping date. Map data product subscription owners are responsible for notifying NAVTEQ of non-receipt of updates. If a subscriber fails to maintain an accurate mailing address on file, NAVTEQ's obligation to deliver updates ends with the expiration data of the subscription.
Damaged Product Replacements: Request for replacement must be made within 30 days after the shipping date noted on the delivery note. NAVTEQ will replace map data products damaged during shipment from NAVTEQ with the same version of the map data product originally received. No refunds or map area exchanges will be given on damaged map data products. NAVTEQ will not replace map data products damaged due to customer abuse or neglect.
Replacements: NAVTEQ will replace defective map data products purchased direct from NAVTEQ. After the defective map data product is received and tested by NAVTEQ, a replacement map data product of the same version will be sent to you at no charge. If the returned map data product is not defective, a replacement of the same map disc product release and map data product line version will be sent to you at a charge of $25 USD, plus shipping and handling. Requests for replacement must be made within 30 days after the shipping date noted on the delivery note.
Returns and Exchanges: Only unopened map data products purchased direct from NAVTEQ can be returned to NAVTEQ for refund or exchange. No partial refunds will be given on map data product subscriptions.
Requesting Replacements, Returns, and Exchanges: Contact NAVTEQ within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.
Once your returned map data has been received, you will receive email notification on your return order status.
Frequently Asked Questions
1. Why do I need to buy a map update?
2. How often are new map updates released?
3. My map does not contain a road that I know exists. How can I report this?
4. Am I able to buy a European map for my North American car or vice versa?
5. How can I purchase a replacement map?
6. What if my manufacturer or model is not listed?
7. What is my part number and where can I find it?
8. How do I determine what navigation system my vehicle has?
9. What delivery options are available?
10. What are the shipping and handling charges?
11. How secure are my payment details?
12. How can I return a map that I have purchased?
13. How do I obtain technical advice about my navigation system?
14. How do I obtain technical advice about NAVTEQ maps?
The three digits on the back of your credit or debit card are your card’s CVC number. We need the number to confirm your card details.
An American Express CVC number is four digits long, and is found on the front of the card, above the fifteen digit card number.