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Frequently Asked Questions

Why do I need to buy a new map update?
The road network is constantly changing which is why NAVTEQ maps are updated on a regular basis. Each new map update includes a wealth of information including new and updated road networks and thousands of Points of Interest - from petrol stations to airports and from casinos to wineries. With a new map release you can be comfortable that you have the latest information available for your Volvo Navigation System, providing you with a better travel experience whether on business or leisure.

How often are new map updates released?
Updates are available, approximately once a year.

Is my Map HDD, CD, or DVD compatible with other vehicles or navigation systems?
Navigation systems operate on proprietary format software meaning that the map HDD, CD or DVD that is in your navigation system will only be read by that system. This will also be the case for the map updates. This is why we provide a drop down menu system on-line to identify your vehicle model and model year.

The map that I was supplied does not contain a road that I know exists.
We make every effort to provide map data that is up-to-date by employing over 500 field analysts within 133 offices throughout the world. However, it is inherent to the effort of trying to model an ever changing reality that there is a lapse of time and that not all changes can be captured, despite all these efforts We also appreciate drivers who take the time to tell us of things that we might need to make a change. You can do this through our Map Reporter site.

What delivery method is used for my map and how long does it take?
Please consult your local dealer who will be able to provide further information.

How do I obtain technical advice about my Navigation System?
Please contact your local dealer who will be able to provide further information.

How do I obtain additional information about my Volvo Navigation System maps?
Please contact your local dealer who will be able to provide further information.

What do I do if I wish to return the map that I have purchased?
Please contact your local dealer who will be able to provide further information.

How can I purchase a replacement map?
Replacement CD or DVD maps are only available for the latest model year. If you have lost or damaged your map and wish to purchase a replacement, the latest map version for your navigation system is available via your local Volvo dealer.