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FAQs - CUSTOMER SERVICE

If you cannot find the answer you're looking for, please contact us.

Visit the Contact Us page to get in touch via email or phone. You can also utilize the live chat feature on the store to talk to an agent during standard business hours.
The HERE Contact Center can process phone orders for some products. However, certain map updates are only available online. Ordering online is the fastest and easiest way to purchase your map update. The HERE Contact Center accepts phone orders during standard business hours. Visit the Contact Us page for more information.
All HERE maps are delivered by couriers with tracking services. Please note that delivery to P.O. Boxes are not accepted. Shipping time is based on business days and your order should have been received before 3.00pm Central European Time.
On business days, orders placed before 3.00pm Central European Time will be processed and shipped that same day. Same day shipping is also dependent on stock availability and the successful receipt of payment or credit card authorization. Note: If you place an order during the weekend, it will be shipped the next business day.
Visit the Order Status page to confirm your order status. You can check by entering your order number and postal code or your email address and postal code. You should receive a tracking number for your order via email after completing your purchase. Please ensure your email address is correct and check your SPAM just in case the confirmation email got delivered there instead of your inbox. Please visit the link to the courier's website and enter the tracking number to track your shipment. If you did not receive a tracking number, visit the Order Status page to confirm your order status. You can check by entering your order number and postal code or your email address and postal code.
Contact HERE within 30 days after the shipping date noted on the delivery note. Requests for warranty replacements, returns, and exchanges made after 30 days will not be honored. Complete the following: 1. Contact HERE Customer Service Centre. Phone numbers are available on the Contact Us page. 2. Describe the problem and ask for a Return Authorization Number. 3. Clearly print the authorization number on the outside of the package. 4. Insure the package and keep the receipt. HERE is not responsible for lost packages. 5. Return the package, with the delivery note to: HERE Customer Service Centre, Smakterweg 100, 5804 AM Venray, The Netherlands
HERE is unable to adjust or cancel orders once processed and/or shipped. To ensure accuracy and avoid any inconveniences, please review all information before submitting an order.