Before You Buy
1. Do I need the map update? Will my system work without it?
If you haven’t updated your vehicle’s GPS navigation system map in the past year or more, then you need a map update. Without a map update your system will be missing important data including new and modified roads, addresses, and points of interest. This information greatly improves your navigation system’s routing accuracy and overall functionality. For further details, select the appropriate brand from the menu above to find your map update.

2. How much does an update cost?
Map update pricing varies by automotive brand, navigation system, and the map coverage area (country or group of countries). Select the appropriate brand from the menu above to find the product and price for your vehicle.

3. Why aren’t map updates free?
When you purchase a HERE map update, you get a high-quality, manufacturer-approved product. Unlike apps or portable devices, each HERE map update is optimized to your vehicle, a process that requires intensive data gathering and product testing.

4. When and how often are map updates released?
Most manufacturers release a new map update once a year. The exact timing of the new release varies by brand and navigation system. Create a user account to receive notifications about new update releases and sales.

5. Can I install the map update myself?
In most cases, map updates sold on can be installed by the vehicle owner. Product pages will confirm whether or not dealer installation is required. Select the appropriate brand from the menu above to learn more about the map update for your vehicle.

6. What media are used to update my navigation system?
Standard physical media for map updates include DVDs, SD cards, and USB sticks. The specific media for your vehicle’s navigation system will be listed on the map update product page. Select the appropriate brand from the menu above to find your map update.

7. Will the map update DVD for my vehicle work in other vehicles?
Generally speaking, no. Map updates are unique to a specific vehicle’s navigation system. Navigation systems vary from model to model and, in some instances, from year to year.

8. My map does not contain a road that I know exists. How can I report this?
We make every effort to provide maps that are an accurate, up-to-date reflection of your world. If your navigation system map displays a discrepancy, please use our Map Creator program to notify us.

9. If I purchased my vehicle in Europe, can I order a map of North America or other global regions?
It depends on the manufacturer of your vehicle's navigation system. We recommend that you contact us for assistance.

10. When will my order ship?
All orders placed before 2:30pm EST ship the same working day.

11. What delivery method is used for my map update and how long does it take?
Delivery time is dependent upon shipping method. Express delivery arrives within 1 – 2 working days, standard delivery within 3 – 5 working days.

Post-Purchase Questions
12. I purchased a map update and I’m not sure where to find the activation code/license key/password?
Please contact us and provide your order number for further investigation.

13. How do I check on my order status?
You will receive an order and shipment confirmation by email. The shipping confirmation includes a tracking number and link to the courier service where you can check your order status.

14. How can I return a map update purchase?
"Return and Exchange Policy: Contact HERE Technologies within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.
1. Call the HERE Customer Service Center at 1-888-628-6277.
2. Describe the problem and request a Return Authorization Number.
3. Clearly print the authorization number on the outside of the package.
4. Insure the package and keep the receipt. HERE is not responsible for lost packages.
5. Return the package, with the packing slip, to:
HERE Customer Service Center Returns Processing 2000 Midway Lane
Smyrna, TN 37167